Warranty & Return policy
Return Terms and Conditions
All items returned for refund or exchange must be returned in the original condition with tags and contents included. (unless faulty). Please ensure all items are free from marks as they may not be accepted for return if received damaged (unless faulty).
How do I process a return?
All returns need to be processed online by following the steps below...
1. Grab your order number and the email address you used when placing that order.
2. Email email@example.com
3. State the items you will to return, the reason for return, order number and contact details.
4. Wait for your email confirming your email has been received and return instructions will be emailed to you.
Returns must be made within 30 days of purchase. Size exchange requests are subject to availability of stock. Should your size request be unavailable a refund will be provided.
Any items returned outside of this period (unless faulty) or items returned damaged or soiled (unless faulty) will be the responsibility of the customer to retrieve.
Some International payments or refunds may be processed in your local currency and your bank may charge conversion fees for these transactions. These rates and fees are out of our control and we accept no responsibility for any loss caused as a result.
Faulty Items and Warranty Information
Repairs will be carried out where possible. Some items will be sent back to manufacturer so please allow four weeks for repairs of faulty items. Where replacement parts cannot be found, a refund will be offered.
The Supply Depot has no control over manufacturer warranty periods, nor can we control repair periods and cannot advise what they will be. We will however do everything we can to ensure your faulty item is handled as quickly as possible and that you are informed throughout the process.
In cases where a faulty item was received a pre-paid shipping number can be emailed to cover the return costs on the faulty item. Faulty items may be returned outside of the regular returns time frames providing the item is still under warranty. Please contact customer service for any questions about returns.
We aim to have your return processed within 24 hours of receiving the item; however some faults must be approved by the manufacturer before a refund or replacement can be issued. This process usually takes around 1-4 weeks.